Filers Hub Return Policy

Thank you for shopping with Filers Hub! We strive to ensure your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, we offer a simple and fair return policy.

1. Eligibility for Return:

  • You can return products within 30 days of receiving your order.
  • Products must be in their original condition, unused, and unopened. Returns for opened or used products will not be accepted unless the product is defective or damaged during shipping.

2. Non-returnable Items:

  • Certain items are non-returnable for hygiene or safety reasons. This includes any fillers or products that have been opened or used.
  • Gift cards are also non-returnable.

3. Process for Returning Items:

  • To initiate a return, please contact our customer service team at [email address] or through the Return Request Form on our website.
  • Provide your order number, the product(s) you wish to return, and the reason for the return.
  • Once your return request is approved, we will send you a Return Authorization (RA) number and detailed return instructions.

4. Return Shipping:

  • You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective or incorrect items).
  • We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a prepaid return shipping label and arrange a replacement or refund.

7. Exchanges:

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

8. Cancellations:

  • Orders can be canceled within 24 hours of purchase, provided the item has not yet been shipped. After that, our return process will apply.

9. Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer service team at info@filershub.store or +1 (612) 263-7246‬.

We value your business and are committed to ensuring a positive shopping experience with Filers Hub!